TERMS & CONDITIONS

TERMS & CONDITIONS

 

It is the customers' responsibility to read through the following Terms & Conditions. By using the Site and/or placing an order for products from us, you agree to follow and to be bound by these Terms & Conditions. 

GENERAL:

We may modify or update these Terms and Conditions from time to time. Your continued usage of the Website constitutes your agreement to follow and be bound by the Terms and Conditions as changed. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions. 

 

ORDERING:

a) For online orders, your order is confirmed once payment has been made. After placing an order online, you would receive an order confirmation to your email immediately thereafter. There will be no more further confirmations from our end. Please feel free to email us if you did not receive this confirmation email.

b) For orders placed via email, your order is confirmed once we send you an order confirmation email. 

c) Requests sent after operating hours will not be entertained till the next working day.

d) Slots are given first come first served basis based on the timing when payment has been made. No slots are confirmed or reserved unless payment is received. In the event that not slots are available, a refund will be made to your original mode of payment.

e) Full payment is required to secure the slot & confirm your order.

f) We reserve the right to accept or reject any order(s).

g) All cake decorations are based on availability and seasonality and may be changed to other types as similar as possible.

h) Colours shown may deviate slightly from image on site as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). 

k) We are halal-certified & ISO 22000 certified. Respective certs can be produced upon request. 

REFUND & CANCELLATION POLICY:

a) Order cancellations are not allowed once payment has been made. We do not provide refunds for any orders made wrongly. Please check your order carefully before checking out.

b) Order amendments are subjected to availability on our end. Please write in at least 2 working days for all order amendments accordingly.

SELF COLLECTION:

a) All changes to collection date and time must be made at least 2 DAYS before date of collection. Last minute changes, particularly on the same day, will not be entertained.

b) Changing from a collection to a delivery requires at least 2 DAYS’ notice before original date/time of collection, subjected to availability. Regular delivery charges apply and must be paid 2 DAYS before original date/time of collection. If this deadline passes without payment, your order will be processed as a collection. Last minute changes, particularly on the same day, will not be entertained.

c) It is highly recommended that you drive when self collecting customised cakes (both one tiered or two tiered). It is highly recommended to have someone hold the cake throughout the journey to ensure stability.

 

DELIVERY:

a) All changes to delivery date, time and location must be made at least 2 DAYS before date of delivery. Else, these changes would not be entertained.

b) Changing from a delivery to a collection requires at least 2 DAYS' notice before original date/time of delivery. Refunds of delivery fees paid will be wholly subject to our approval. 

c) Please ensure that you're contactable during the time slot chosen. The deliveryman will call you if no one is at the door. A 10 minute waiting period will apply. The delivery driver will place the cake outside the unit if there is a suitable space (e.g door handle/steps/cabinet/shoe rack). If not, the cake will be returned to our bakery and redelivery fees will be $10, based on our schedule availability.  

d) Do note that each delivery comes with a risk and we're not liable for deliveries. Kindly self collect as much as possible.

e) All deliveries do not come with set-up of any kind, including unboxing of the cake. 

f) Please ensure that your full delivery address (inclusive of unit number) is given when ordering. Please check your order confirmation thereafter to confirm that the full address was given. We would not be responsible in the case of an incomplete address given.

CAKE DECORATIONS & SERVING SIZES:

a) Cakes with fresh flowers/fruits: we cannot guarantee an exact size, colour or species of fresh flowers/fruits as it depends on seasonal availability. All images shown during the course of placing your order are for sample purposes only.

b) We are not able to guarantee an exact replication of a cake design, slightest variations in colour and appearance may occur.

c) All weights, recommended servings and sizes are approximations only. Measurements stated may vary up to ~0.5" as our cakes are all baked fresh in store and there might be slight shrinkage which occurs during the baking process.

d) Slight changes may be made to your cake design (e.g. placement, arrangement) as we see fit for practical and aesthetic purposes. 

e) Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). 

f) Most flowers on our cakes are not edible and only for decoration purposes. If you wish for edible flowers, kindly specify when ordering. Do note that extra charges would apply.